Export Failures

What this is Solutions for issues when exporting PDFs, CSVs, or project data.

Who this is for Users who encounter errors when trying to export or download project outputs.

What you can do - Understand export requirements - Troubleshoot common export issues - Use alternative export methods if needed - Request support for persistent issues

Common issues and fixes

"Export failed" error General export failures can have several causes: - Browser issue — Try refreshing the page and exporting again - Large file — Very large exports may timeout; try exporting smaller sections - Permissions — Ensure you have export permissions in your workspace role

Fix: Refresh, wait a moment, and try again. If persistent, try a different browser.

PDF export is blank or incomplete - Ensure the project has been run at least once - Check that results are visible on screen before exporting - Wait for all charts to fully load

Fix: Run the model first to generate outputs, then export.

CSV export has wrong characters - Special characters in project names may cause issues - Non-Latin characters require UTF-8 encoding

Fix: Open the CSV in a text editor or use "Import" in Excel with UTF-8 encoding selected.

"Download blocked" by browser - Some browsers block automatic downloads - Check for a blocked download notification - Allow downloads from solarquant.app

Fix: Click the blocked download notification and allow the file.

Export taking too long - Large workspace exports (full data export) can take several minutes - A progress indicator shows the status - You will receive an email when ready for large exports

Fix: Wait for completion; do not close the browser tab during export.

"File not found" when clicking download link - Export links expire after 7 days - The file may have been deleted

Fix: Generate a new export if the link has expired.

Rules and limits - PDF exports are available for all plans - Full workspace data export is available for paid plans - Export links expire after 7 days - Maximum 5 concurrent export jobs per workspace

Common mistakes - Trying to export before running the model - Closing the browser during large exports - Using expired download links

Related articles - Exporting Outputs (PDFs, summaries) - Export My Data - Data Retention Rules

--- Tip: For large exports, start the process and wait for the email notification rather than keeping the browser open.