What this is Solutions for the most common login and authentication problems.
Who this is for Users who cannot access their account or are experiencing authentication issues.
What you can do - Reset your password if forgotten - Verify your email address - Complete phone verification - Set up or reset two-factor authentication
Common issues and fixes
"Invalid email or password" - Check for typos in your email address - Ensure Caps Lock is not on - Use the "Forgot password" link to reset - Check you are using the email you signed up with
"Email not verified" - Check your inbox (and spam/junk folder) for the verification email - Click "Resend verification email" on the login page - Add noreply@solarquant.app to your contacts
"Phone verification required" - This appears when creating a workspace or accessing certain features - Enter your phone number and the SMS code - If SMS does not arrive, wait 60 seconds and request again - Ensure your phone number includes country code
"2FA code invalid" - Check your authenticator app time is synced correctly - Use the most recent code (they refresh every 30 seconds) - If you lost your authenticator, use a recovery code - Contact support if you have no recovery codes
"Account locked" - Multiple failed login attempts trigger temporary locks - Wait 15 minutes and try again - Reset your password if you forgot it
Rules and limits - 5 failed login attempts triggers a 15-minute lockout - Verification emails expire after 24 hours - SMS codes expire after 10 minutes
Common mistakes - Using a different email than you registered with - Not checking spam folder for verification emails - Entering old 2FA codes after they refresh
Related articles - Create an Account - Two-Factor Authentication Setup - Password Security Best Practices
--- Tip: If none of these solutions work, contact support with your account email and we will help you recover access.